Frequantly Asked Questions
1. How quickly can my order be ready?
If your order is a Diaper cake or Typography print, it will be ready in 1- 2 days (plus delivery). If it is a custom cloth item, it will take 1- 4 days (plus delivery).
2. Can I pick custom colours and products?
YES! All orders are made just for you. Please include any colours you wish or pick from our colour swatches. As for products, you bet! If you know your mom-to-be like's organic items or needs a substitute item because baby powder makes her skin crawl- enter it in the notes section of your order, and we can customize the product to your personal preference (there may be an upgrade fee associated with this depending on what you request).
3. I want to order something personalized, but I don't know if it's a baby boy or baby girl, or what their name will be.
This is not a problem! If you want a gender-neutral item- pick out your colours. For more personalized things like baby stat typography, place the order and leave all the fields as custom. Once the little prince or princess is born, email the stats and your order will be processed as urgent.
What if I am a terrible person and accidentally order the wrong name/spelling/birthday, etc.?
Bless your heart- you had great intentions, but oops, you spelled Erika with a "c"-don't worry, we will replace the misspelled item free of charge one time… but only if you promise to commit to memory the proper spelling of this little cutie's name!
5. What if I am unhappy with my order?
We will do our very best to ensure the quality is top-notch- the kind of quality we would send out to Will and Kate (Prince of Wales and Duchess of Cambridge) if they ever needed our services. However, if, for some reason, you are not satisfied with your order, every attempt will be made to fix it. Due to the nature of our products, some things are non-returnable/exchangeable.